Introduction

KTM Consulting Group (“we,” “us,” “our”) is committed to ensuring that your privacy is protected. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, https://www.ktmconsultingroup.com (“Site”). We adhere to the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Site, you consent to the practices described in this policy.

Information We Collect

We may collect both personal and non-personal information about you when you visit our Site or interact with our services. This includes:

• Personal Information: Any data that identifies you personally, such as your name, contact details (email address, phone number, postal address), business name, or any other information you voluntarily provide to us when filling out forms, subscribing to our services, or making inquiries.

• Technical Information: Automatically collected data such as IP address, browser type and version, time zone settings, device type, operating system, and information on how you interact with the Site, including the pages viewed and links clicked.

• Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to monitor user activity and enhance your browsing experience. Cookies help us understand user preferences, track website usage, and improve website functionality. You can manage your cookie settings through your browser preferences, but please note that disabling cookies may affect the performance of certain website features.

• Third-Party Data: We may receive personal information about you from third parties such as analytics providers (e.g., Google Analytics), advertising networks, or publicly available sources. This helps us understand user behavior, improve marketing efforts, and better tailor content to your needs.

How We Use Your Information

We collect and use your personal information for the following purposes:

• Service Provision: To respond to your inquiries, provide requested information, and deliver our consulting services.

• Website Operation and Performance: To manage, maintain, and improve our website’s functionality and ensure the best possible user experience.

• Marketing and Advertising: To send you promotional emails, newsletters, updates about our services, and marketing communications that may interest you. We will always obtain your consent before sending direct marketing, and you can opt-out at any time.

• Compliance with Legal Obligations: To comply with applicable legal and regulatory requirements, including obligations under Australian law.

• Customer Support: To handle inquiries, requests, complaints, or feedback related to our services and website.

• Analytics and Insights: To analyze and understand how users interact with our website, optimize the content we deliver, and improve user experience through analytical tools.

How We Share Your Information

We may disclose your personal information to third parties in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, managing data, providing marketing support, or delivering services on our behalf. These providers are bound by confidentiality agreements and are prohibited from using your personal information for any other purpose.

• Legal Obligations: We may disclose personal information to regulatory authorities, government agencies, or law enforcement as required by law, court orders, or legal proceedings.

• Business Transfers: If KTM Consulting Group undergoes a business transition, such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information with third parties for marketing or commercial purposes.

Data Security

We are committed to ensuring that your personal information is secure. We take reasonable technical, administrative, and physical security measures to protect your personal data from unauthorized access, disclosure, modification, or destruction. Our security practices include encryption, firewalls, secure data storage, access controls, and regular security audits. However, please note that no online transmission of data is entirely secure, and while we strive to protect your information, we cannot guarantee absolute security. You share information with us at your own risk.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When your personal information is no longer needed, we will take steps to either anonymize or securely destroy it.

International Data Transfers

Some of our service providers or third-party partners may be located outside of Australia, and as a result, your personal information may be transferred and stored in other jurisdictions. We ensure that any international data transfers comply with the Australian Privacy Principles (APPs) and that adequate safeguards are in place to protect your information. By using our Site and providing us with your information, you consent to the transfer of your personal information to international recipients.

Your Rights and Choices

As an individual, you have rights over the personal information we hold about you, including:

• Access to Your Data: You can request access to the personal information we hold about you. We will respond to such requests promptly, in accordance with the Privacy Act 1988 (Cth).

• Correction of Inaccuracies: If your personal information is inaccurate, out-of-date, or incomplete, you have the right to request that we correct it.

• Data Portability: You may request a copy of your data in a structured, commonly used format.

• Right to Withdraw Consent: Where you have given consent for the collection or use of personal information (e.g., for marketing), you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at info@ktmconsultingroup.com. We will respond to your request within a reasonable timeframe.

Use of Cookies and Analytics

Our website uses cookies and analytics tools to collect and analyze information about user behavior, website performance, and marketing campaign effectiveness. Cookies are small text files stored on your device to help us remember your preferences and tailor our website to your needs. We use third-party services such as Google Analytics to monitor website traffic and user interactions. These tools provide insights into how visitors use our website and help us make data-driven improvements. The data collected is anonymous and does not personally identify users. You can manage or disable cookies by adjusting your browser settings, though this may affect the functionality of certain parts of the website.

Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not controlled by KTM Consulting Group. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Complaints and Dispute Resolution

If you believe that we have breached the Australian Privacy Principles (APPs) or have mishandled your personal information, you can make a complaint by contacting us at info@ktmconsultingroup.com. We take privacy complaints seriously and will work to resolve the issue promptly.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted at www.oaic.gov.au or by calling 1300 363 992.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated Privacy Policy will be posted on this page with the revised “Effective Date” indicated. We encourage you to review this policy periodically to stay informed about how we handle your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

KTM Consulting Group
Website: https://ktmconsultingroup.com
Email: info@ktmconsultingroup.com
Phone: +61 2 8021 1000
Address: Sydney, NSW, Australia

Effective Date: 13/09/2024